Muglamania Photo Mugs and Personalised Gifts Terms & Conditions
Failure to report unwanted goods within 14 days will invalidate your right to any refund or replacement.
Should you have placed an order in error,please notify us as soon as possible and we will refund/cancel the order and refund any payment in full.
Please email firstname.lastname@example.org straight away quoting the order number and clearly stating you wish to cancel the order and you will receive a full refund for any funds paid straight away.
To return a product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at [email@example.com] and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.Please quote your order number in all corrispondence
If you wish to return goods to us, or if you are asked to do so by our customer service team, Please make sure that when you return goods to us, please enclose information pertaining to the return.
The information we need is:
1. your name and order number.
2. Written confirmation of what items you have returned
3. Written confirmation of the reason for your return
4. Written request for either refund or replacement as appropriate.
5. Please also tell us whether or not you have already contacted our customer service team regarding this return.
If this information is not enclosed with any return we will not be able to process your return efficiently and you may experience a considerable delay before you receive correspondence, replacement, or refund.
We do recommend that all returns are sent recorded delivery to ourselves to confirm the goods have been returned.
In the event that you return any Products to Muglamania Ltd in accordance with this section and can demonstrate that they were not faulty when received by you, Muglamania Ltd reserves the right to refuse to offer a refund or return the Products to you and to claim the cost of such return postage from you.
Muglamania Ltd makes no representations about the fitness for a particular purpose of any of the products or services available on this website.
Muglamania Ltd will inspect any item that is returned before making any offer to replace, reprint or credit - this process can take upto 7 working days to process.
Refunds for Return Postage costs for personalised products will be at the discretion and agreement of Muglamania Ltd.
Please ask for confirmation before returning any personalised item.
Any return must be agreed by Muglamaia Ltd prior to return, in writing by Muglamania Ltd
Any refund for return postage costs by Muglamania Ltd must be agreed prior to return, in writing by Muglamania Ltd
Once written confirmation is received by you please follow the procedure as stated below
When you return goods to us, please enclose information pertaining to the return. The information we need is:
If this information is not enclosed with any return we will not be able to process your return efficiently and you may experience a considerable delay before you receive correspondence, replacement, or refund
Send the package to:
Please examine your designs carefully and correct any mistakes prior to placing your order. In an effort to keep costs down and pass substantial savings along to our customers, Muglamania Ltd does not proof documents created by its customers prior to processing.
Orders are generally shipped within 48 hours of confirmed order either by Royal Mail recorded delivery or signed for Parcelforce service.The tracking number will be placed on youre account to show method of delivery.During Seasonal peaks,such as Christmas,delivery may be delayed due to demand but we still try to deliver within 5 -7 working days (please note Weekends and Bank Holidays are not working days)
International delivery - exemptions, taxes and surcharges
The customer takes responsibility for payment of all duties, taxes and customs charges pertaining to their order. Extremely rarely, in the event of unusually heavy orders going to overseas destinations, our shipping tariffs will prove insufficient to cover our costs. In which case we will contact you and request that you pay a postage surcharge to equal our specific shipping costs for your order. Should you choose not to pay that surcharge we will refund your payment in full and cancel your order. Should we receive no reply to this request we will hold your order for seven days and then refund your payment in full and cancel your order.
Damaged goods -
Please inform us within 3 days
Please contact us by phone or email within 3 working days of receipt of your order by either telephone or email.
We will need you to explain clearly which item or items are damaged and we will refund the price you paid for the goods, or arrange for replacement goods to be sent to you.
If our customer service team asks you to return the damaged goods to us, you can do so at our expense by asking for a full refund on the return postage charges you incur
Incorrect or missing goods -
Please contact us by phone or email within 3 working days of receipt of your order by either telephone or email.
If we have sent you the wrong goods, or if we have failed to send you goods you have paid for (without acknowledging the shortfall on your delivery note and issuing you with a refund), we will need you to explain clearly what you have received in error or what is missing. We will arrange to send out the correct goods straight away (or alternatively issue you with a refund) and ask you to return any goods you were sent in error .
Democratic Republic of Congo
Federal Republic of Yugoslavia & Serbia
Republic of Guinea
Effective date: May 1, 2007
What types of information does Muglamania Ltd collect?
Personal information. We collect Personal Information that you provide to us, such as your name, mailing address, phone number, email address, credit card number, and financial information. Non-Personal Information. We also collect Non-Personal Information from you, such as your browser type, the URL of the previous website you visited, your ISP, operating system, and your Internet Protocol (IP) address. Non-Personal Information cannot be easily used to personally identify you.
How and when does Muglamania Ltd collect this information?
Providing information to us. We collect Personal Information from you when you provide it to us. For example, if you purchase a product sold through an affiliate, we may collect your name, mailing address, telephone number, credit card number, and email address. If you create an account, we may collect your name, tax identification number, mailing address, email address, and other information that we request during the registration process, and any information that you provide to Muglamania Ltd. If you sign up to receive a newsletter, we will collect your email address. Communications with us. If you communicate with us regarding the Website or the System, we will collect any information that you provide to us in any such communication. Analytic and reporting technologies. Like the operators of most websites, we use analytic and reporting technologies to record Non-Personal Information such as Internet domain and host names, Internet Protocol (IP) addresses, browser software, operating system types, click stream patterns, and the dates and times that the Website and the System are accessed. We also contract with several online partners to help manage, monitor and optimize our Website and the System and to help us measure the effectiveness of our advertising, communications and how visitors use the Website. To do this, we may use web beacons and cookies.
How does Muglamania Ltd use my information?
Personal information. We use Personal Information primarily for our own internal purposes, such as providing, maintaining, evaluating, and improving the Website, fulfilling requests for information, producing and shipping the products that you order, and providing customer support. For example, if you create an Account, we will use the information that you provide us to communicate with you and pay you any commissions that you earn. Similarly, if you sign up to receive a newsletter, we will use the email address you provide to send you the newsletters. Non-Personal Information. We use Non-Personal Information to track the use of the Website and the System and for other internal purposes, such as providing, maintaining, evaluating, and improving the Website.
When will Muglamania Ltd disclose my information to third parties?
Disclosure to successors. We may disclose your Personal Information to any successor-in-interest of ours, such as a company that acquires us. In the event Muglamania Ltd goes through a business transition, such as a merger or acquisition by or with another company, or sale of all or a portion of our assets, your Personal Information will likely be among the assets transferred. You will be notified via email or by a notice on our Website of any such change in ownership or control of your Personal Information.
Disclosure to unaffiliated third parties. We may disclose your Personal Information to prevent an emergency, to prevent harm to others, to respond to legal requirements, to protect or enforce our rights and policies, to protect or enforce the rights of a third party, or as required or permitted by law (including, without limitation, to comply with a subpoena or court order). In particular, we may disclose your information to a third party that alleges that you have infringed their intellectual property rights. Similarly, if you allege that someone is infringing upon your intellectual property rights, we may disclose your information to that person.
Disclosure to third-party service providers and online partners. We may contract with various third parties who help us provide, maintain and improve the Website and the System. For example, we use a third party to process payments made to us, and may subcontract out production, fulfilment, analytics, reporting or other operations. We also contract with several online partners to help manage, monitor and optimize our Website and the System and to help us measure the effectiveness of our advertising, communications and how visitors use the Website. We will use commercially reasonable efforts to prevent such third parties from disclosing your Personal Information, except for the purpose of providing the services in question. We cannot guarantee that such third parties will not disclose your Personal Information.
Disclosure to Affiliates. If you purchase a product, Muglamania Ltd may provide your name, and the city and state information provided by you to an Affiliate. In our Affiliate Agreement, Muglamania Ltd contractually obligates each Affiliate not to use or disclose this information for any purposes other than internal record keeping, and for marketing, only if you have opted in to receive marketing material directly from the Affiliate. We cannot guarantee all Affiliates will comply with this obligation.
Disclosure of Non-Personal Information. We will disclose Non-Personal Information, in aggregate form, to potential strategic partners, advertisers, investors, customers, and others. You may not opt out of sharing this information. However, it cannot be easily used to identify you personally.
What about cookies and web beacons?
Does Muglamania Ltd protect my Personal Information?
Personal information. Whenever we obtain your Personal Information, we use commercially reasonable efforts to protect it from unauthorized access or disclosure. However, we are not insurers of the security of your Personal Information. Accordingly, we assume no liability for any disclosure of data due to errors in transmission, unauthorized third-party access or other acts of third parties, or acts or omissions beyond our reasonable control. Website Content. The content that you store, post, or transmit on or through the Website, such as message board postings, storefront pages, and images on your Products, may be accessed by other users, including people that you do not know. We are not responsible for the actions of others. Therefore, you should use care in communicating with other users and only disclose your Personal Information to other users that you know to be trustworthy. You should not assume that your content will be kept private.
How can I review and make changes to my personal information?
You can obtain a copy of and request that we correct errors in your Personal Information by emailing us at firstname.lastname@example.org. For your protection, you will be required to provide proof of your identity to obtain a copy of your Personal Information. If your Personal Information changes or if you no longer want to use the Muglamania Ltd Services, you may correct, update or deactivate your Personal Information and/or your account through the account management screen. If you would like to deactivate or terminate your account you can also contact our Customer Service.
If you choose to use our referral service to tell a friend about the Website, we will ask you for your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Website. We store this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
The security of your Personal Information is important to us. When you enter sensitive information such as a credit card number and/or social security number on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
What about children's privacy?
Under thirteen. The Website and the System are intended for users aged 13 and older only. Accordingly, we will not knowingly collect or use any Personal Information from children that we know to be under the age of 13. In addition, we will delete any information in our database that we know originates from a child under the age of 13. Thirteen to seventeen. Prospective users between the ages of 13 and 17 can only use the Website under their parent's or legal guardian's supervision. If you are between the ages of 13 and 17, you, your parent, or your legal guardian may request that we deactivate any of your Personal Information in our database and/or opt out from receiving communications from us. If you wish to do so, please contact us at email@example.com.
Can I opt out from receiving communications from Muglamania Ltd?
2 Using ourMuglamania Ltd Services and Website:
2.1 ELIGIBILITY CHILDREN UNDER 18.
Muglamania Ltd will only knowingly provide products or services to persons who can lawfully enter into and form contracts under applicable law.
Children under the age of 13 may view the Website but MAY NOT ORDER PRODUCTS OR SERVICES.
2.2 Definitions and Interpretation
3 User's Obligations
Users are and shall be wholly and exclusively responsible, at their own cost, for:
3.2 Restrictions on Users
Users shall not and has no right to either:
4. [Muglamania Ltd ] Obligations
User acknowledges that muglamania.com has no obligation to user to provide any training or other support in relation to the use or operation of the Website and/or services.
4.4 Modification of the Website.
muglamania.com reserves the right to modify the organization, structure, content or "look and feel" of the Website and/or the services, and may change, suspend, or discontinue any aspect of the Website and/or the service at any time without notice or any liability to user or any person. muglamania.com shall have complete discretion over the features, functions and other terms and conditions on which the Website and the service is made available.
5. Intellectual Property Rights
5.1 Reservation of title
5.2 Prohibition on infringement
User acknowledges and agrees that muglamania.com does not permit, authorise or condone and hereby expressly prohibits user from accessing or using the Website and/or the services in a manner that infringes, or is likely to infringe, the Intellectual Property Rights, or any other rights or privileges, of any person anywhere in the world.
5.3 Derivative material
Subject to clause 5.2, user shall own any Intellectual Property Rights in any original material that it authors, designs or creates using the functionality provided by the Website. If the user chooses to add any item to a public gallery, In consideration of the authorisation granted under clause 4.1, User hereby grants to muglamania.com an irrevocable, perpetual, non-exclusive, world-wide licence to do all acts and things (including to authorise other persons to do all acts and things) comprised within the said Intellectual Property Rights.
User Account, Password, and Security You will receive a password and account designation upon completing the Site's registration process. You are responsible for maintaining the confidentiality of the password and account, and are fully responsible for all activities that occur under your password or account. You agree to (a) immediately notify muglamania.com of any unauthorized use of your password or account or any other breach of security, and (b) ensure that you exit from your account at the end of each session. muglamania.com cannot and will not be liable for any loss or damage arising from your failure to comply with this Section 6.
Gurantee of Personalised Photo Products
Muglamania Ltd takes great pride in its commitment to customer satisfaction. However, certain circumstances are beyond our control. Please note that we cannot be responsible for:
7.1 Users warranties
User represents and warrants to muglamania.com that, in its use of the Website and the Services provided, it:
7.2 muglamania.coms warranties
7.4 Exclusion of implied warranties
SUBJECT ONLY TO CLAUSE 8.1, ALL CONDITIONS, WARRANTIES, REPRESENTATIONS, INDEMNITIES AND GUARANTEES WITH RESPECT TO THE WEBSITE AND/OR ANY OTHER GOODS OR SERVICES THAT MAY BE PROVIDED BY muglamania.com, THAT WOULD OTHERWISE BE IMPLIED BY STATUTE, LAW, EQUITY, TRADE CUSTOM, PRIOR DEALINGS BETWEEN THE PARTIES OR OTHERWISE (INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY, SUITABILITY, FITNESS FOR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT) ARE HEREBY EXPRESSLY EXCLUDED.
7.5 No representation or reliance
8. Exclusion and Limitation of Liability
8.1 Subject to law
(c) liability for fraud or deceit; or
(d) liability for death or personal injury caused by the negligence of either party.
8.2 Exclusion of liability
(a) malfunctions, failures, defects, acts or omissions or any other default or liability caused directly or indirectly by:
(c) any loss of profit, business interruption, loss of or damage to goodwill, and/or any expectation benefit;
(d) Subscribers liability to any person; or
(e) incidental, indirect, consequential, special, exemplary or punitive damages of any nature, whether such liability is asserted on the basis of common or civil law or in equity, including pursuant to any statute, contract, tort (including negligence or strict liability) or otherwise and notwithstanding that muglamania.com has been advised of the possibility of any particular loss or damage.
muglamania.com may, in its sole and unfettered discretion, and without users consent, place links on the Website to other websites that are owned or operated by other persons. User acknowledges and agrees that muglamania.com is not responsible for the operation of or content located on any such website, and muglamania.com cannot and does not warrant that the content of such websites is accurate, complete, legal and/or inoffensive. By choosing to link to these other websites, user acknowledges and agrees that it may not make any claim against muglamania.com for any damages or losses of any kind arising from the other website and/or the link.
8.4 Limitation of liability
9.2 Effect of termination
(a) it shall be read down or severed in that jurisdiction only to the extent that it is void, invalid or unenforceable; and
(b) it does not effect the validity or enforceability of that term or clause in another jurisdiction or the remaining terms or clauses in any jurisdiction.
10.5 Governing Law and Jurisdiction
(b) Each party irrevocably submits to the exclusive jurisdiction of the courts of Delaware, and the courts competent to determine appeals from those courts, with respect to any proceedings that may be brought at any time relating to these.